Purchase Date: 04/20/13 Acceptance: 4/23/13 00:16 AM Estimated Delivery Date: Tue. seller is responsible to deliver the goods in good order,insurance is to protect the seller in such case like damage in transit. You will greatly reduce the chance of your item being damaged if you wrap it correctly. Unfortunately ceramics, china and glassware are quite high risk items to sell on ebay, due to the risk of breakage in transit. All claims must be made with Packlink via the online claim form within 30 calendar days from when the parcel was dispatched. We will likely require you to send a photo of the damage in order to process a claim with the carrier. Here's this info. He sent photos showing damage, but says the packing box is not damaged. Since when is this a violation? In the rare event your package is damaged in transit please contact us within 1-2 days of receiving your item. you should file item not as described with either Paypal or Ebay. While you wait for reimbursement from the party who damaged the item, you will still want to refund the buyer through PayPal (don't have the insurance company pay them out directly - have them pay you out instead). One trick worth trying is to keep a supply of biscuit and sweets tins on hand as mailing boxes. * *. 0 Highlighted. If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes.Often times eBay China sellers ship packages through following carriers: China Post, SFC, Winit, ePacket. When the item arrived, it had been damaged in transit and was no longer usable. For all I know the buyer could have ripped out the pages herself, or photoshopped the picture. If an item you’ve posted using Royal Mail or Parcelforce Worldwide has been lost, damaged or delayed, you may be able to claim compensation – as long as you’ve met the conditions of posting. I contacted the seller who told me that since the package was sent Priority mail (and the shipping charges were paid using PayPal's USPS postage label printing application) the contents of the package were "automatically" insured by USPS for $100. Learn more about UPS Access Point . After getting in touch with the seller, I've decided to proceed with a claim for SNAD/damaged in transit. May. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Anything I should know about it? eBay branded packaging. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. The eBay Global Shipping Program lets you shop for thousands of items in hundreds of categories—with all the ease of shopping locally. Hope it works out for you, Farnell is pretty good about these things. By purchasing from us, you the buyer acknowledges this and will assist us with any damaged in-transit carrier requirements. 13 min article; Return an item for a refund. I spoke to eBay regarding the issue and I am not responsible for damage in transit. Also bear in mind that postage providers may charge extra for large, heavy or irregularly shaped items. While the majority of eBay packages do arrive at their intended destination, it is an unavoidable fact of life that some do not. In the event of your item arriving damaged, we can help. Even if it was the courier who damaged your goods - for example, by squashing your parcel through the letterbox - you should complain to the retailer, not the courier service. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. I have asked for this but the buyer has refused. All the buyer needs to do is open a case on PayPal to receive their refund. Re-shipment of items damaged in transit will be handled on a case-by-case basis. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Supply of Services Legislation If the seller can't keep the money, I'll make it to them, as I still consider the damage to be an unexpected type I've never seen before in all my years in the shipping business (the force could have gone through a good packaging anyway, IMHO). Package senders or receivers can use our online submission process to report package damage. I sent off an ebay package to a buyer. Report Inappropriate Content. The item was shipped via USPS Priority mail. Who is liable if my goods are damaged in transit? Give your customers convenient delivery options. . You also have the option to submit photo documentation along with your claim. In what case will my compensation request be rejected? Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. How do I resolve this without it damaging my eBay feedback or me being left out of pocket? Return shipping . Discover UPS Services. If they’ve changed their mind, your options depend on your return policy. Damage; Partial parcel loss; Parcel loss; Tampering; Theft. OR Possibly another way of "Hey a random package!, ill keep it as a constellation prize!" Royal Mail excludes cosmetic damage to the envelope or packaging, and will not accept liability for items that have not been secured or packaged in such a way as to prevent damage or part loss during the normal rigors of transit through the post. When a business seller is selling an item to a consumer, any loss and damage to the goods that occur in transit are at the seller's risk. View full details of Royal Mail's compensation policy for UK and international items and Parcelforce Worldwide's policy. USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. Retailer vs courier. 6 Carrier (Or whatever it's called): China Post So I tracked down the package and noticed that the bar has changed to "In Transit". The GSP makes things simple for buyers by automatically calculating import and shipping charges for international purchases upon checkout. Hopefully your seller will be cooperative once the claim is put in. Top Rated sellers, as well as sellers with at least 300 transactions during the previous month, will receive $100 of insurance coverage with each USPS Priority Mail purchased using eBay labels. Damage to packaging and concealed damage is extremely rare but we encourage you to open your item as soon as it is received and inspect your purchase. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. first if reported those listings will be removed , it's been policy for some time. * * * .. Message 1 of 6 (222 Views) Reply. Supporting documentation also includes photos of damaged packages and/or contents (for Damage claims). I have filed a damaged item case with DHL to investigate in the matter, but haven't heard back yet it has been 2 weeks now. Your postage provider may have specific requirements for receiving such items, so it’s worth checking with them before you send. Frequently Asked Questions Report Inappropriate Content. 30 - Mon. We can’t be held responsible if your item is damaged in transit. Therefore, in these cases, a buyer should not have to pay for postal insurance. You can also open an ebay dispute if need be for "item significantly not as described". Customer Service. Before … Read our full policy below for more details and specific requirements by listing category. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. - Photos of package and damaged contents (if applicable) - Serial number(s) of damaged or lost merchandise - Proof-of-value documentation, such as: - Copy of original invoice from vendor/supplier - Copy of retail invoice/receipt - Final confirmation screen of an online order with proof of payment - Itemized repair invoice or statement of non-repair - Appraisal(s) - Expense statement. The box was double wall heavy duty cardboard and the item was wrapped in several layers of bubblewrap, and airbags were used to fill in the gaps so the item was fairly snug in the box. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. After over a month of emails and calling them. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. If you are unable to submit a claim online, … Apr. . I have looked at the DHL's claim process for damage in transit and I require the buyer to send me photgraphs of how the package was delivered. Delivering possibility. Select the link below to e-mail UPS about your lost or damaged package. Regarding insurance, I have seen countless listings with optional insurance extra. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. The damage i can see in the photos cannot have happened in transit without damage to the box. Whether delivered to the wrong address or damaged enough for the label to be unreadable, having an item go missing is disappointing for both eBay buyer and seller. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. eBay Money Back Guarantee policy. An inspection by a UPS representative may be required. Extract from the eBay Money Back Guarantee Not Covered - items damaged during ... if something is damaged during transit you take it up with AusPost, they have a claims process for damaged and lost items. Royal Mail will only compensate for material damage to, or part loss of, the contents of a letter or packet. Delivery methods from eBay vary depending on where the eBay seller is physically located. When my packages are "Damaged in transit" I wish they were still delivered, to let ME decide whether it is truly damaged. It was damaged during shipping. If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might provide a partial refund to account for the loss in the item's value. If you have a reference number and want to check where your item is, please use Track your item. Shippers require the original packaging and/or pictures. ***** A consignment of geriatric shoe manufacturers. He asked for a refund in exchange for returning the item, and I agreed, after that he opened a dispute with paypal and not with eBay, I responded to the dispute by agreeing to refund him as long as he return the console. sorry about your weekend though . 2 min article; Get help if you bought as a guest. As a Shipper, Consignee, or Third Party, you can upload supporting documentation at the start of your claim. If the item was damaged in the UK Shipping Centre or in international transit, we’ll cover the loss or damage to the buyer and you’ll keep the money from the sale. Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. a lot of the time, it is just the container, and the product is fine. E-mail UPS. For information on Consumer Rights law, we recommend that you read this Business Companion Guide. You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. If goods are delivered to you in a damaged condition, the Consumer Rights Act makes the retailer responsible for remedying the situation. If you are filing a loss claim, select the check box indicating "I have supporting documentation to describe the contents of the package(s)." This allows us to cut down transit times and get you the parts you ordered quicker. We ship from warehouses all over the country. Remarkable services that go beyond shipping and tracking to help you expand your business. When an item is damaged in transit, it's generally the responsibility of your courier service to reimburse you for any damages. ... Plus, buyers are protected if the item is lost or damaged during international transit. To claim for items paid for using stamps, Franking or online postage (including items sent and paid for at the Post Office) Complete our online Claim form For advice on how to claim for items posted in other ways, visit our Claims Centre