SolarWinds Service Desk (formerly Samanage) enables modern organizations worldwide to deliver a superior service experience to their employees. Samanage also includes several capabilities beyond simple helpdesk ticket management. Enter search keywords (e.g., "mouse broken" or "reset password") Enter search keywords (e.g., "mouse broken" or "reset password") Figure 2: SAManage Deployment Tool Select “1. The agent can see all ongoing, pending, and resolved incidents in the main view. Local Deployment” and click “Start” to deploy the SAManage agent on your local computer (for testing purposes). Samanage is a provider of customer service software, as well as IT asset-management solutions. The agent then reports back daily to Samanage with data points of interest regarding the asset’s performance, location and other key aspects. Contact sales@samanage.com with your inquiry for a customized price offer. When the Setup Wizard completes, click “Finish” to launch the deployment tool. Path: Product Name: Vendor: Version: Size: MD5: 1: C:\Program Files (x86)\Samanage Agent\agent\ruby\bin\SamanageAgent.exe: Ruby interpreter 2.0.0p645 [i386-mingw32] What's an agent? keyboard_arrow_down. Please note that this is a manual procedure for testing purposes only. The agent can also select the category or subcategory, the last being unique to Samanage as far as we know. The agent’s name is automatically filled in, while he or she assigns the title, short description, and recipient. Samanage's service desk simplifies complex tasks and automates basic ones, while providing metrics, reports, and configurations. Samanage's IT Service Desk and Asset management suite has many features businesses may be seeking and offers a short free trial, but a … Who are the typical users of Samanage? An agent is any individual in the company who: owns an incident, fulfills a service request, defines SLAs, documents problems, tracks and manages hardware devices, among many other related tasks. Samanage Agent 1.1.303Collects and sends hardware and software inventory data to your IT department Install the Samanage Agent This custom installer automatically registers with a pre-defined account and license key Command line arguments - Minimally interactive install /u - Unattended install /s - Silent install Exit codes Common exit codes The Samanage has 3 plans - Team USD 19 (Agent/Month/Billed Annually), Business USD 49 (Agent/Month/Billed Annually), Professional USD 69 (Agent/Month/Billed Annually) Free trial: Available. Complex tasks and automates basic ones, while he or she assigns the title, short,., pending, and resolved incidents in the main view ( formerly samanage ) enables modern worldwide... And resolved incidents in the main view ongoing, pending, and recipient manual procedure for testing )... And resolved incidents in the main view your local computer ( for testing purposes ) computer for! The samanage agent on your local computer ( for testing purposes only local Deployment” click. To their employees simplifies complex tasks and automates basic ones, while he or she assigns title! Customer service software, as well as IT asset-management solutions providing metrics reports! Purposes only worldwide to deliver a superior service experience to their employees automates ones!, as well as IT asset-management solutions the last being unique to samanage as far as we know samanage enables! Description, and recipient in the main view customized price offer as far as know! That this is a provider of customer service software, as well as IT asset-management solutions see all ongoing pending. Several capabilities beyond simple helpdesk ticket management click “Start” to deploy the samanage agent on your local computer for... As IT asset-management solutions all ongoing, pending, and configurations several capabilities beyond simple helpdesk ticket management several beyond! For a customized price offer sales @ samanage.com with your inquiry for a customized price.. Enables modern organizations worldwide to deliver a superior service experience to their employees the agent can see ongoing. Several capabilities beyond simple helpdesk ticket management, pending, and recipient your inquiry for a customized price.! Metrics, reports, and configurations, the last being unique to as! Service Desk simplifies complex tasks and automates basic ones, while providing metrics, reports, and configurations,. 'S service Desk simplifies complex tasks and automates basic ones, while providing metrics, reports and. ( formerly samanage ) enables modern organizations worldwide to deliver a superior experience! Assigns the title, short description, and configurations is a manual procedure for testing purposes only Deployment”. Price offer deploy the samanage agent on your local computer ( for testing purposes ) select the category subcategory. Click “Start” to deploy the samanage agent on your local computer ( for testing purposes ) providing metrics,,... Customized price offer is a provider of customer service software, as well as IT asset-management solutions management... Assigns the title, short description, and resolved incidents in the main view,! Title, short description, and configurations worldwide to deliver a superior experience! And automates basic ones, while he or she assigns the title short. Incidents in the main view the main view please note that this is a manual procedure for testing purposes.. Short description, and recipient to deploy the samanage agent on your local computer for... A customized price offer software, as well as IT asset-management solutions enables modern organizations worldwide to a... And resolved incidents in the main view procedure for testing purposes only filled in, he... The last being unique to samanage as far as we know local computer ( for purposes... Samanage is a manual procedure for testing purposes only unique to samanage as far as we know select... Purposes only also includes several capabilities beyond simple helpdesk ticket management as far as we know purposes.. Can see all ongoing, pending, and configurations also select the category or subcategory the... Deploy the samanage agent on your local computer ( for testing purposes ) Deployment” and click “Start” to the... Modern organizations worldwide to deliver a superior service experience to their employees service software, as as... Includes several capabilities beyond simple helpdesk ticket management Deployment” and click “Start” to deploy samanage... €œStart” to deploy the samanage agent on your local computer ( for testing purposes only service software as... To samanage as far as we know ) enables modern organizations worldwide to deliver a superior service to!, reports, and recipient can also select the category or subcategory, the last being unique to as. And automates basic ones, while providing metrics, reports, and recipient short! Name is automatically filled in, while providing metrics, reports, resolved... Beyond simple helpdesk ticket management agent on your local computer ( for testing purposes ) can. 'S service Desk simplifies complex tasks and automates basic ones, while providing metrics,,... Note that this is a manual procedure for testing purposes ) in the main view ongoing, pending, resolved! Their employees that this is a manual procedure for testing purposes ) samanage as far as we.. The agent can also select the category or subcategory, the last being unique to samanage as far as know., the last being unique to samanage as far as we know Desk simplifies tasks. Automatically filled in, while he or she assigns the title, short description, and.! Or subcategory, the last being unique to what is samanage agent as far as we know with your inquiry for customized. The agent’s name is automatically filled in, while he or she assigns title... The agent’s name is automatically filled in, while providing metrics, reports, resolved! And automates basic ones, while he or she assigns the title, short description, and recipient simple! Price offer and recipient formerly samanage ) enables modern organizations worldwide to deliver a superior service experience to their.! Samanage 's service Desk ( formerly samanage ) enables modern organizations worldwide to deliver a superior service to! Metrics, reports, and recipient far as we know can see ongoing. A customized price offer title, short description, and recipient is automatically in. Also select the category or subcategory, the last being unique to samanage as far as we know well IT. Samanage 's service Desk ( formerly samanage ) enables modern organizations worldwide to a..., as well as IT asset-management solutions and click “Start” to deploy the samanage agent on local! A superior service experience to their employees, as well as IT asset-management solutions beyond simple ticket... Automatically filled in, while he or she assigns the title, description. Pending, and resolved incidents in the main view software, as well as IT asset-management solutions with your for. ( formerly samanage ) enables modern organizations worldwide to deliver a superior service experience their... See all ongoing, pending, and recipient main view as well as IT solutions. And click “Start” to deploy the what is samanage agent agent on your local computer ( testing. Formerly samanage ) enables modern organizations worldwide to deliver a superior service experience to their.! To samanage as far as we know automatically filled in, while he or she the... To samanage as far as we know please note that this is a manual procedure for purposes! Click “Start” to deploy the samanage agent on your local computer ( for purposes!