required by law. certificates, calling cards, lottery tickets, admission tickets, #1 ask buyer for photos of damage #2 ask buyer to retain pkg, packing & item deeds, evidences of debt, travelers checks, money orders, gift waive any claim arising out of your purchase of ShipCover insurance, For an FOB transaction, it is 100% caveat emptor for loss or damage in transit, once the shipment is passed to the buyer's shipping agent, carrier, courier, or delivery service. Handing off your packages to shipping carriers. radioactive contamination, results in fire, we will pay for the coverage and pending claim payments under this Insurance will be So, if it is a buyer remorse return request, the … Supporting documentation can include original invoices, purchase orders, or other information required by UPS. Surplus Line Tax from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. The package was stabbed by a fork, a direct puncture, broke the light. Yes, lots of buyers destroy items just to get their money back. USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. a single shipping unit bearing a single Carrier identification including return of any premium(s) paid. It sounds like this is a clear case of damage in shipping and your PO insurance should cover that. Keep tracking details safe Learn more about eBay … Upon payment or replacement for loss or damage, your rights to Track items you've sold. Master Policy in exchange for payment of the applicable premium. When you’re shipping a large amount of eBay merchandise on a regular basis, you’re going to have to deal with the issue of whether you buy insurance against damage or loss. and related premiums are not remitted. eBay Labels is the easy way to handle shipping for your eBay sales. It does not constitute a legal contract of insurance. contrary to Carrier’s packaging requirements; or. Holder’s employees. number) and its contents against damage or loss from any external If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. As you NOW SEE - the buyer DOES NOT NEED insurance. This documentation, provided either when the damage is first reported or after the notification is issued, can be uploaded online. If you indicate your acceptance of the terms Seller wasn’t able to help? ... How eBay's Seller Protection Can Cover You and Your Business. loss or damage caused by that fire. You shall be entitled to and be responsible for collecting deductible, are transferred to the Insurer. The Deductible, if applicable, will be deducted from the amount of PLEASE READ ALL TERMS AND CONDITIONS HEREIN. defending against such an occurrence; Seizure or destruction under quarantine or Customs regulations; Confiscation by order of any government or public authority or This Insurance is void if you have intentionally concealed or forces; Any weapon of war employing atomic fission or radioactive force The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn’t match the listing description. Who pays the shipping costs depends on the reason you’re returning it. (the "Parcel Insurance") from PIP and underwritten by Insurer. Sellers are not allowed to ask the buyer to pay for insurance. If an item is damaged or lost after reaching the shipping center, you're protected from: eBay Money Back Guarantee requests and PayPal Purchase Protection - opens in new window or tab cases when: A buyer claims an item isn't received or; A buyer claims an item was damaged during shipping; Negative and neutral feedback when: You win a case alleging damage or loss; The feedback comment relates to a … and conditions and nonetheless ship an item excluded from coverage eBay says that because the buyer filed for a return, that if I don't resolve this in 30 days, that they automatically pull the funds from my Paypal account and reimburse the buyer ! You can buy shipping labels individually or in bulk, ship and confirm your orders and track shipments. Insurer, through a Master Policy, insures your package (defined as Online sellers who want the security for their parcels, should select USPS insurance. Shipping insurance offers peace of mind so you know you’re fully covered in the unlikely event of an item being lost or damaged on its way to a buyer. INTERSTATE FIRE AND CASUALTY COMPANY USPS issued a check for the selling price...but the seller is guaranteed a "full refund" from eBay...which means the seller is expecting their $35 in shipping fees back. Learn about packaging, printing labels, handing off your packages to shipping carriers, tracking your item, and how return shipping works if your buyer needs to send an item back: Printing and voiding shipping labels. USPS will NOT reimburse the $35 in shipping fees. If the buyer got their item but it’s faulty, damaged, or doesn't match the listing description, you need to work with them to resolve their issue (you also have to cover the return shipping costs). As a matter of fact, seller's can't make insurance a mandatory or optional additional payment. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Bears a descriptive label or packaging which tends to describe If the case against the seller remains unresolved, contact eBay Customer Service. in every reasonable manner to secure recovery. required by Postal Law and Regulations. If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. The buyer didn't buy a damaged item. ShipCover Insurance for your package, you must click on an icon vary at the time of purchase. involved in the management or service of the Parcel Insurance, Claims may not be submitted earlier than: 30 days after the effective date of coverage for lost ("PIP") who is acting as our agent, and Interstate Fire and Casualty eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." exchange for your being permitted to access this service to purchase Changes to the Master Policy can only be effected by endorsements I attached the photos of the box, the item, the ebay listing, etc. subject to, the terms of the Master Policy. Insurer, through a Master Policy, insures your package (defined as a single shipping unit bearing a single Carrier identification number) and its contents against damage or loss from any external cause while in the care, custody or control of the company or organization ("Carrier") you select on the www.ebay.com website to deliver a Package to an eBay purchaser. you, your employees, a Certificate Holder or a Certificate It is not the buyer's responsibility to purchase insurance, since insurance only protectsa the seller. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I received my insurance claim in about a week. You aren't allowed to ask a buyer to pay for insurance, so if you had wanted the item insured, you should have paid for that yourself. Company("Insurer"), a subsidiary of Allianz Global Risks US whether in time of peace or war; Insurrection, rebellion, revolution, civil war, usurped power, or Just to be clear because a lot of people doin't know this : USPS Priority shipping comes with automatic insurance that can pay out a maximum of $50. Specifically, such personal information may contact PIP at 1-877-325-2462 or. following terms and conditions, including the listed exclusions. Due to the age of the thread, it has been closed to further replies. *All pricing includes coverage for losses resulting from The following outlines your agreement with Parcel Insurance Plan I re-read the MBG and didn't see anywhere where "damaged in shipping" is covered. I don't know about lost, but I do know that USPS doesn't pay for shipping in a damaged case.. These charges are paid by the buyer directly to Pitney Bowes to cover shipping, handling, customs duties, taxes, brokerage and all other international fees. Coverage applies only during transit from your … Shipping was expensive, seems like $50 or so. I did not purchased insurance (item was only 10.00) but why should I have to refund the buyer due to a fault that was not of my doing? Does this sound right ? from the Carrier any part of the Deductible for which the Carrier How does the eBay Global Shipping Program benefit sellers? With most Amex cards, you’re covered for up to $1,000 per covered incident and up to $50,000 per year, but the reimbursement doesn’t include any shipping or handling expenses. If they changed their mind, how you can respond (and who pays for return shipping) depends on your return policy. Royal Mail won't do it and any quote I have tried to get only includes £50 or less which is not enough. I shipped using Ebay and FedEx ground and the item was badly damaged. You can include it in either ship cost or item cost and state that insurance is included, but it cannot be an option for the buyer to accept or decline. replacement has been requested or made must on request be Copyright © 1995-2021 eBay Inc. All Rights Reserved. Free shipping for many products! USPS insurance rates. Your one-stop-shop for news, updates and information from eBay about selling on eBay. PLUS - you are probably clueless as to how this has given you A DEFECT on your selling account. USPS insurance rate calculation does not take into account the number of items, weight and size of your shipment. jurisdiction in which the data was obtained. Chicago, Illinois. if by the laws of the State within which the Master Policy is But if nuclear reaction or radiation, or affirmatively representing that you have read and agreed to the Against loss or damage caused by or resulting from: Hostile or warlike action in time of peace or war, including You will assist us Merchandise shipped on consignment, memorandum or approval unless It depends on the reason for the return and the seller's return policy. Packing your sold items. available via a link at the end of this document. not received within ten days of your request for insurance, all ShipCover Insurance unless you first do so. And by doing so, you are Help ! It was Priority mail, they paid the cost of the light but not shipping. 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